Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, check, and Zelle.

Satisfaction Guarantee

If you are not satisfied with the quality of our work, contact us within 24 hours of service completion and we will return to correct the issue at no charge. Guarantee does not apply to damage caused by pre-existing conditions, deteriorated screens, aged seals, or factors outside our control.

Limitation of Liability

Pane Relief carries general liability insurance. In the event of accidental damage caused by our crew, we will work with you to resolve the issue through our insurance carrier. Our liability is limited to the cost of the service performed. We are not liable for indirect, incidental, or consequential damages.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be available at pane-relief.com

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SMS / Text Messaging Terms

Consent to Receive Text Messages

By submitting your phone number through our website contact form, Facebook Lead Ad form, or any other intake form operated by Pane Relief Pro Washing Services you expressly consent to receive text messages from Pane Relief Pro Washing Services at the phone number you provided. These messages may include service quotes, appointment confirmations, follow-up communications, and promotional or marketing messages about our services.

Consent to receive text messages is not a condition of purchasing any service from Pane Relief Pro Washing Services.

Autodialer Disclosure

Text messages from Pane Relief Pro Washing Services may be sent using an automatic telephone dialing system (autodialer) or other automated technology. You do not need to consent to receive autodialed messages to purchase our services.

Message Frequency

Message frequency varies. After submitting a form, you may receive up to 3 messages in the first 48 hours as part of our initial follow-up sequence. Ongoing promotional messages are sent infrequently — typically no more than 4 per month.

Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details regarding your plan's SMS and data charges. Pane Relief Pro Washing Services is not responsible for any charges incurred through your mobile carrier.

How to Opt Out

Text STOP at any time to unsubscribe from all text messages from Pane Relief LLC. You will receive one confirmation message and no further messages will be sent. To re-subscribe, text START.

How to Get Help

Text HELP at any time for assistance, or contact us directly at (410) 564-7500 or via email at windowpanerpelief123@gmail.com.

Supported Carriers

Major US carriers are supported including AT&T, Verizon, T-Mobile, and Sprint. Carrier support may vary.

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Privacy Policy

Information We Collect

When you contact us, request a quote, or submit a form on our website or Facebook page, we may collect:

- Your name

- Phone number

- Email address

- Service address

- Details about the services you are requesting

We do not collect payment card information through our website. Payments processed in person or by phone are handled securely and not stored by us.

How We Use Your Information

We use the information you provide to:

- Respond to your inquiry and provide a service quote

- Schedule and confirm appointments

- Send follow-up communications related to your service request

- Send promotional text messages and service reminders (with your consent)

- Improve the quality of our services

SMS Data

Third-Party Services

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We use the following third-party platforms to operate our business. Each has its own privacy policy:

- SimpleTexting — SMS communication platform

- Jobber — scheduling and invoicing software

- Meta (Facebook/Instagram) — advertising and lead forms

- Zapier — workflow automation

Data Sharing

We do not sell your personal information. We do not share your information with third parties except as necessary to deliver our services (e.g., scheduling software) or as required by law.

Data Retention

We retain customer information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your information at any time by contacting us at (410) 564-7500.

Your Rights

You have the right to:

- Request a copy of the information we hold about you

- Request correction of inaccurate information

- Request deletion of your information

- Opt out of marketing communications at any time (text STOP to unsubscribe from SMS)

Contact Us

For any questions about these terms or your privacy:

Pane Relief Pro Washing Services

Catonsville, MD

Phone: (410) 564-7500

Website: pane-relief.com

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These terms were last updated June 2026. Pane Relief reserves the right to update this policy at any time. Continued use of our services or submission of your information constitutes acceptance of the current terms.

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A few things to fill in before you publish: our services or submission of your information constitutes acceptance of the current terms.